Frequently Asked Questions

Everything you need to know about shopping at Steiner Maastricht.

What are your shipping rates and delivery times?

We offer standard shipping across Europe within 3-5 business days. Shipping costs are calculated at checkout based on your location, with free delivery available on orders over €100.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link and number to monitor your package's journey in real-time.

What is your return policy?

We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our returns portal to generate a shipping label.

Which payment methods do you accept?

Steiner Maastricht accepts all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, and Klarna for buy-now-pay-later options.

Are your products covered by a warranty?

Yes, all our retail products come with a standard 2-year manufacturer's warranty against defects in materials and workmanship.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact our customer support team within one hour of placement.